Insights to Help Your Business
Worry Less: Customizable Shipping Insurance
Customizable shipping insurance to the rescue.
What’s the story: Worry less about your customer’s experience with a lost or damaged package with customizable shipping insurance.
Why it matters: Whether you are responsible or not, customers will look to you, the merchant, to help right the wrong when they have issues with a shipment.
Losing a customer, shipment or revenue is never a good feeling, especially for small- to medium-sized businesses. What can be even more frustrating is when these things happen through no fault of your own. Shipment delays, delivery difficulties, improper handling and mis-deliveries can result from issues with the mailing and shipping companies. But, when the package does not have shipping or order protection, these companies can turn a blind eye to the problem. This sends the customer back to you looking for an answer.
Customer Self-Service
When customers can elect to add protection to orders at checkout, it creates a good situation for them and merchants alike in the event of loss, porch piracy or damage. According to a recent report, 65% of consumers surveyed wanted the option to add shipping insurance themselves for specific online orders.
Flexible Shipping Insurance Options
The InsureShield® App for Shopify allows merchants to set rules or preferences for coverage to protect all, or some, of their Shopify® orders based on order value, SKU or geography. Plus, the app’s flexible checkout cart protection gives consumers more control of their shipping experience. For around 1% of the value of the goods, consumers can elect protection at cart checkout for their order. In the event the customer doesn’t elect protection, merchants can set a rule to cover shipments just in case.
Confidently Reship Goods
The option to provide shipping insurance helps merchants feel comfortable reshipping goods or reimbursing customers. A loss is turned into a win when customers get their goods or a credit and merchants aren’t out-of-pocket for lost or damaged shipments.
If you’re on Shopify, let us know. We’re here to help.
Additional Resources
Insights to Help Your Business
How Merchants Can Safeguard Themselves from Fraud and Counterfeit Goods
Strategies and tools to combat return fraud and counterfeiting.
